I contacted them regarding a problem with my heater and for replacement of an in ground pool light. A service tech responded very quickly, the problem was diagnosed and I received an estimate of the repairs. Before installing the new heater part the tech noted that the heater was actually working. This occurred without my wife and I present. The tech could easily have installed the part that was ordered but promptly notified us that our heater was working and the $300.00 + part was not needed. A very honest tech. I would recommend this company and will use them again for any necessary maintenance on my pool.