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  • Couldn't wait to try this location for the last several months since we moved over here. We won't be back. Walked into the restaurant around 9 PM (they don't close until midnight) to nobody on stand. After a few minutes, a host grabbed 2 menus & just sat us without saying anything. Our waitress seemed nice, took our order & the food came out about 20 min later. I didn't get the side of ranch I ordered, so I had to flag her down & didn't get it until my fries were cold. We also didn't get any silverware/napkins, so we had to flag her down again & then she brought ONE. She then came back about a minute later (after I took about 2 bites of my meal) & asked if we wanted dessert. I told her that we weren't sure since we just got our food. We didn't see her the rest of the time. Another waitress had to fill up my husbands water after he didn't have anything to drink for his whole meal. The different waitress then asked what we wanted for dessert & she seemed annoyed when I asked for a menu because we didn't know what there was. I'm shocked that the service was this horrible. The summerlin restaurant was PACKED (there was maybe 2-3 tables per waitress/waiter at this henderson one) & our service was way better at Summerlin. We were kind & didn't ask for much, so one star is all I can muster up for a $35 pasta & burger with all we dealt with. One star goes to the food that was actually really good. It's a shame that this is only a few minutes away, but we will go the distance so we don't leave angry again. It's not that hard to just be at least kind of nice & actually service basic needs when that's your job. Not sure what everyone's deal is here...they're all snoody or annoyed & it makes a horrible experience.
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