Finding a good shoe repair shop is like Prince Charming trying to locate Cinderella at the stroke of midnight. It is a needle in the haystack but possible. I have been coming to this shop since I first sashayed in sexy stilettos. I love that they offer every type of service from replacement tips to adding additional holes in my strappy heels, and even cleaning of my coveted kickstarters. Generally items can be picked up in 2-3 days unless it is a major repair like airline conveyor belts getting into a boxing match with my luggage. The owner John is knowledgeable and will only recommend what is needed; don't be surprised that his dry humor matches the quality of leather products that are restored with his loving care. Overall, for the price they charge and the quality of workmanship, it is pennies for saving me the heartache of breaking up with my prized possessions.