One night my car was vandalized and try cut my transmission line. Was trying to get it to an auto shop and it died on the way there. Was able to get it into the pep boys parking lot. I went in to see if they could help.
Initially they said they wouldn't be able to help us because they don't do tranny work. I said ok and started to walk out the door crying because I didn't know what I was going to do now.
The service manager Jay came out and talked to my boyfriend and I. He said he would take a look. He jacked our car up and got under it in his dress pants and button up shirt without a complaint! He looked around for awhile and confirmed the line had been cut by a razor blade.
We purchased all the necessary parts from their store to fix the tubing. He got back under and fixed it completely and our car was back to running like nothing happened! He was a life saver and he didn't even charge us for his time (2hrs) just for what we needed to buy a far as fluid and parts.
We will definitely be returning due to the great customer service and friendliness of Jay!