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| - Yes, I can see clearly now. Other than that, I would not recommend going here for service.
On the day of my 9am appointment, I was left in a waiting room with many other people until almost 3pm-six hours! The woman who took my credit card for payment was also charged, somewhat suspiciously, with dispensing little white pills from a prescription-type bottle to "calm you down". Instead the pill made me nauseous.
For the whole time I was there, I felt like a cow being processed, herded from area to area with dozens of other patients. The man who went in before me came out loudly exclaiming that he could "smell his eyeballs burning". An establishment that really cared about its patients and their experience would allow for privacy and a calming environment before the procedure. Instead, I got a busy waiting room with a day-long wait, complete lack of privacy and stressful interactions with other patients.
The doctor also was frazzled and stressed-there was a constant line of people coming and going from his operating room, with minimal time in between each patient-"Next!". When my nausea from the "calming" pill picked up in the middle of the procedure and I had to stop to keep from vomiting, rather than being calm and reassuring he was frustrated and angry. I could almost see the timer in his mind, calculating how long he had to finish the procedure before the next one started. I had to be wheeled out from under the apparatus with my cornea peeled back.When, during the procedure, I exclaimed that the pressure on my eyeball hurt, he snapped back "It's supposed to hurt!" It was a very unpleasant experience altogether, mostly from the way I was treated rather than the procedure itself.
In addition, I got the high- end, high-cost operation, which, I believed, ensured a lifetime guarantee for vision acuity, and covered a mandatory yearly check up. I could have been wrong, but it seems now that the check ups were only covered for the first five years and not for the lifetime I thought they were. As my appointment was in December of 2009 and the post-op appointment apparently counted as one of my covered check ups, only four years and two months after the procedure, my "five years" of coverage has run out. Only calendar years are counted-so December 2009 to February 2014=five years to LASIK.
I have had friends go to other establishments where their procedure was given at the appointed time, where they were treated with courtesy, given privacy and consideration and even a neck massage. I would never recommend this establishment based on my experience. The cost for the custom treatment is comparable to other institutions, where the treatment is also much better.
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