I apparently had a different experience than the other reviewers. First, I will say yes, their van is very loud but since there are loud sirens and leaf blowers already going all day long, it really is nothing louder than you should be able to tolerate. Second, I had a very nice man answer the phone. He quoted me $135 for a 2 bedroom fully carpeted apartment with carpeted dining room, halls and stairs included. He called the day before to confirm and actually called me back the day after the shampoo, when I accidently pocket dialed him to verify that nothing was wrong with the service. There were two guys, they did an awesome job and the carpets looked great and the stairs were fabulous. After two years of living there, the stairs had developed the usual Vegas line of black grease that seems to occur frequently here on stairs by the entrances. They showed up on time and took about an hour and a half. I would use them again.