| rev:text
| - This review is a little late but my experience has been weighing on my mind since then.
Last year I started my search for my new car. This car had to be exactly what I wanted because if I wasn't happy with my car and I got rid of it, my wife would divorce me. lol
I had an idea of exactly what I wanted. Black, manual transmission, around the 300hp mark and around $30k. I was willing to take a look at everything in that market and try not to be bias with my love of Mopar.
I did some research and decided to take a look at a Genesis Coupe 3.8L. I cant remember the name of my salesman, he was very nice and helpful. I was able to take the car for a drive, play with all the bells and whistles and even run a few numbers. I did let them know that I was in the beginning processes of my search and that I wasn't going to be buying that day (especially since all they had was a lipstick red version).
When I asked if there was a black version available for transfer, they "checked" and told me nothing was available anywhere in the US and that they sell extremely quick and I should take advantage of the purdy red one. I let them know again that I was in absolutely no rush and thanked them for their time and if I decided that this car was still on the list after my searching, I would let them know.
About 2 weeks later I had brought my wife in to take a look at the car and behold the red one was still on the lot. We did the same song and dance and before we could leave, we had to talk with the new car sales manager. He asked what he could do get me into that car (red), and I responded with paint it black. I told them that I was adamant about the black.
The sales manager got up from the table and walked back into the office. What my wife, the salesperson, and I all assumed was he was checking the stock again since some time had passed since our last visit. We sat there for about 15 minutes when the salesperson went to go check on the status. He can back with a disgusted look on his face and said "You said no to the red, so he was done with us". Nice.
The salesperson apologized and we were on our way. I contacted a friend in another state who worked for a Hyundai dealer. He checked stock for me and told me that there were 2 cars available in the US that was exactly what I wanted and he would be happy to transfer one in for me if I decided to go that direction. That took him 20 minutes to get that info and to get back to me. What is wrong with these people at Planet Hyundai???? It makes me believe that if they could care less about the customers at the beginning, how will that act for the next 10yrs/100,000 miles???
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