We sat down for a 4pm dinner in a nearly empty restaurant.
25min later the three new tables that arrive already have their food.
4:25pm: Our appetizer we ordered never came and we got our food. So we said skip the app.
My Chang's spicy chicken had shrimp in it.
I called the manager over and told her my chicken meal has shrimp and that this isn't acceptable I have an allergy.
She had the audacity to ask if I told the waiter about my allergy... why would I need to announce any seafood allergy when I ORDERED chicken? She said they would remove the meal from the check.
The check came and guess what, all items were on it.
So now yet again we have to bring something up because they don't know how to communicate there.
Also apparently the white rice and brown rice is mixed in the same bowl when two entrees are ordered that want different rice!? I mean forget the customer and getting what they want! Especially at $17 a plate for rice and chicken (and the occasional shrimp)
This place doesn't treat you like a customer it treats you like an inconvenience.
The manager had absolutely no customer service etiquette.