I can only speak on my experience from the waxing service, but I can tell you that this is my go-to place for it! Hard wax beats any other type of waxing. I have been going to Frilly Lilly for years just for the sole reason they use hard wax. Silvana is my go-to as I have never felt as little pain doing the service as I have with her. She's knowledgable and always has recommendations for the best aftercare specifically for you. I have also had Angelia before and while she is equally well-trained (she actually trained Silvana!), her style is much quicker. While they are both experts, I prefer Silvana just because she does take a little bit more time doing smaller patches (less pain in my opinion) and it also allows me to brace myself. If you're the type of person who likes it to be done quicker so it's over and done with, I'd go with Angelia. Both are excellent though!
The place is very clean and has incredibly cute decor. While it is on the pricer side, I will pay extra if it means less pain and cleanliness.