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  • Horrible customer service! My insurance company called them out to look at my washing machine. They came for about 5 mins and walked out saying that they had to order a part and that the office would call me with more info. 3 days went by and we heard NOTHING so we called. They said a part had to be ordered and once they get it they would call us to come out to our house. 2 WEEKS passed still hadn't heard anything. So we called AGAIN! Now they tell us the part has been back ordered and it would be another 2 weeks. So we wait, AGAIN! Of course we didn't hear from them so we called. Part still hadn't come in and that by the following week come Monday the part would arrive and they would come install. It's now Wednesday and we still haven't heard from them so now I CALL. I explained to him that I have tons of patients. I'm a store manager for a big company and understand that "STUFF" happens. I tried to explain to him that it wasn't the part not arriving that I'm upset about. But because they've had ZERO communication with me. They haven't called me once to let me know ANYTHING! It's now been a month and my washing machine is still down. Oh and now Its going to be another week due to back order. Contacting me and just letting me know is all we ask for. They guy that always answers the phone was extremely rude to me when all I was trying to explain was that customers like to know what's going on and that all he had to do was pick up the phone to let us know what was going on. He got angry and hung up on me. I will be calling my insurance company to let them know what happened. I would hate for this to happen to anyone else, and now that I look on hear I can see that it wasn't just me but yet a handful of people that they continue to do this to. We are paying customers and we aren't asking for anything to be free. We just want the job done!
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