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  • The owner will try to bully you into giving him more stars or discredit your review that he doesn't agree with. Customers make your business and pay your bills. If I had sent back the food at the restaurant, I fear what might have happened from how he commented on Facebook: WOW Kasey Nicole I just read your review on yelp as well as getting this one star here. I've also done my own research and read your other reviews so that I may properly address this situation. 1st of all I would like to apologize that our food was not up to your standards. I see you have dined at some of Charlotte's finest establishments and there doesn't seem to be any nice restaurants that is up to your standards(with the exception of fig tree which is an incredible spot). If I may be to bold to ask you a couple of questions to an aspiring writer as your self. Did you mention any of your grievences at the table so that we may correct them? What about the food was it that you did not like? May I ask what you ordered so I can recall the table? What about the service that you did not like? I personally cook 90% of the food and that is why we get high ratings, and the extensive training of not only the rest of the kitchen staff but our front of the house team as well. As far as our portion sizes yes they are smaller than your usually dishes ... we are a "tapas" restaurant ... Tapas literally translates to small dishes. and as far as the over priced... that is a matter of opinion, what is over priced for one person in not for another. I personally am ok with paying a premium for the quality of food, service and standards we provide. Take for instance coffee... you can get a large cup of coffee at a fast food chain for just about a buck, or you can spend $5 at a place like not just coffee and get really good stuff that you might need to wait for but its worth it... see what I am saying. Anyway I wish you the best in your endeavors to become a great food writer in the future but I would encourage providing a little more of a reasoning behind you conclusions of dislike or enjoyment of an establishment. Best Regards, Aaron Owner of Tapas 51. My Response: I'm sorry that you didn't like my review, but your food was not good. I would not eat here ever again and trying to attack me by reading my other reviews "and there doesn't seem to be any nice restaurants that is up to your standards(with the exception of fig tree which is an incredible spot)" seems to be very childish of you. I'm sorry you don't like the one star review. I was also with my mother and she did not like the food either. I do literally knows what tapas mean and you shouldn't try to insult my intelligence. I have eaten at many tapas places. Maybe you should visit fig tree or motor supply in Columbia and strive to serve food like those restaurants. And there was nothing wrong with the service. The hostess and the waiter were prompt and friendly. I also did give Soul Gastrolounge a 5 star rating as well, which is a tapas place as well. But trying to discredit my review by implying there doesn't seem to be "any nice restaurants that is up to your standards" is ridiculous because I have given other restaurants 5 stars, but I'm not going to rate a restaurant 5 stars if I feel the food is not 5 stars.
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