I believe this place has the best burgers in the city. The service is usually satisfactory (no one would accuse this place of being fast, even at the best of times). The main issue with the restaurant is that it is extremely loud. Due to is last fact, my wife and I usually order take out these days.
Today the service was exceptionally slow. Due in no small part to the bartender who was in shift today. I witnessed several people waiting for 10 minutes or more for a simple drink. I myself was required to wait 30 minutes (in addition to the expected 20 minutes). Apparently there was some mixup with my order and as a result, my wife's entree was not included. In an attempt to prove that the error was not his, the bartender decided it was a good idea to go digging into the garbage to find the paper record of the order. The first time he did this, he managed to half heartedly was his hands before returning to making drinks. The second time he dug into the garbage he thought better of the washing and returned directly to serving customers.
After sitting at the bar for 30 minutes with my entree, my wife's food was ready. At least her food was somewhat hot when I arrived home. The same could not be said for mine.
Ordinarily this place is one of our favorites, but today left a lot to be desired.