I am forever indebted to Jim and his wonderful service. For years (since we moved to this new house), my dryer hasn't worked right - I've been waiting to replace the unit and running two or three dry cycles every time. I finally decided to give a vent cleaning a try, and for $99, I have a "like new" dryer, cheaper energy bills, less frustration, and no fire hazard. I was shocked to learn how clogged my vent was, and what a simple fix I've neglected all along. Jim came exactly at the time promised, was friendly, informative, and professional. Call him. Get your vent cleaned!