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| - My own personal experience was not good. I had a unique situation because when the sales guy for "Direct Communications" came to my door, I was only a couple of weeks from a temporary relocation. My first instinct was that I should not make changes to my service with a relocation looming. I was offered a really good deal including a free iPad to switch from Direct-TV and COX to Dish Network and Centurylink. Matt explained to me that my temporary move would not be a problem. He stated that he could get everything switched over in time, and that I would be able to put my accounts on hold while I was on my temporary relocation. I believed him, and it was a big mistake.
Problem #1, Centurylink failed to provide me service before I moved. They told me this was due to me having to port my phone number from COX. I signed up 2 weeks before my move, and they were not able to get a release from COX and switch me before my move. The problem with this is that my promotional pricing goes out the window because now I am still paying the same rate for COX as I was before (Centurylink promotional pricing was lost).
Problem #2 was with Dish Network. Matt told me that I would have no problem putting my service on a hold while I was out of town for a couple of months and I would pay only $5 per month while away. When I contacted Dish to put my account on hold, they told me that if I put my account on hold, the promotional pricing would be lost and I would then have to pay a much higher rate. Matt promised me that the monthly pricing for my services with Dish and Centurylink were as long as I kept their service.
Basically, the sales guy from Direct Communications came to my door and provided me with a few bits of false information in order to make a sale. He did promise me that if I wasn't happy, they would work with me to make it right. I spent a lot of my personal time making phone calls and waiting for a response from Direct Communications to try to resolve this. It's been a couple of weeks since I last talked to a Direct Communications rep and they promised me a call back on the same day. I did get a call back, and this is the third time they promise to call me, and failed to do so. Each time, I have had to initiate contact even when they told me they would call me.
Lesson learned: Do your own research before switching any services. Don't assume the sales guys truly knows the policies of the companies they sell service for. Don't assume they will tell you the truth. I would not trust these guys unless their customer service improves dramatically!
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