About: http://data.yelp.com/Review/id/nk1cfDEXxh075SSNSl9YkA

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-09-17 00:00:00 (xsd:dateTime)
itemReviewed	Wingstop
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	I would rate my wings with four stars but the service was terrible so that made the rating go down. My boyfriend placed our to go order over the phone and it was on speaker so I heard the whole conversation. He told her that he wanted 8 Louisiana rub, 8 Korean bbq, and 8 lemon pepper. She repeats the order at the end asking "So you want 8 Korean bbq, Louisiana rub, and lemon pepper?" We go to pick it up and she asks for his name and she says "We don't have an order for Kyle." She then realizes that what's supposed to be our order is set aside so he's ready to pay only to find out she charged us for 8 wings total. He explained that he ordered a total of 24 but 8 in each flavor. Rather than admitting to her mistake or apologizing and fixing the problem, she copped an attitude and said "Well, that's not what you said. I even repeated the order to you." Maybe it was our mistake by not specifying that we wanted 24 total, but it was rude to automatically point the finger at us. Anyone with common sense would realize that 8 of each 3 flavors means 24 total. So he asks her how long it will be til the rest of the order is done. I ate some of the wings as we waited and my boyfriend asks her for a water cup. She says "We ran out of water cups." He asks,"Would you be able to give me a regular cup to drink some water while I wait?" She says "I can't just give you a cup and we are low on water bottles." Then he says, "you can't just give me a cup to drink some water while I wait for my to go order that didn't come out right?" She then hands him the cup and says "In the future, you can't just get a cup." I work in the service industry and know that you should never get defensive and blame your customer. Even if they are wrong, you should always do your best to fix the issue without having a bad attitude. I hate leaving this place with two stars because I love their wings, but Angelica's lack of customer service was disappointing...
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Krizia

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