We like this place ok. The coffee is usually pretty good. The staff has almost always been nice. It is convenient for us and it has a drive through which is very nice at 6 in the morning.
The inside is unfortunately a dungeon. When they designed this they should have put the seating area on the south side. Big mistake. Please remodel.
Furthermore there are trees on their lot that are really suffering. This may be the ultimate responsibility of their facility owner but Starbucks should be contacting them to correct this. There is a tree that was hit by a plow that is struggling for life near the drive through and at the entrance there is a tree that should have been treated for insects but was left to be devoured. If they don't care for their "landscape grounds" how can I be sure that they care for their "coffee grounds".
Too often the service area in the drive-through is filthy, I want to give this place more stars because the people are so nice but the service window is a pig sty and the plantings look like some picked over garden supply lot. Been that way for years! Ugh.
Update: I've grown tired of this place. The staff has always been terrific but why should they be the only reason I go here. My coffees are hit and miss and they are constantly out of stock on items. How hard is it to regularly stock the paper? They run out of breakfast muffins, bistro boxes and other items all the time.
They remodeled the place a few years ago and you would think they would take advantage of the view out back so patrons could have a more pleasant view than their small parking lot. Nope. Nothing changed as far as where the seating area is. The drive through is horrendous though I think it has something to do with local zoning rules. Fitchburg needs to address this because the lot can be a major traffic jam sometimes.
Anyway, I've had enough and am taking my business elsewhere. And no, I didn't find a new coffee shop. I'm just breaking up with this one because the love is gone.