I've been a customer for 7 years now and have always been pleased with my experiences. I originally went there scouting out bridal sets. It was the first place I had gone that wasn't pushy. I ended up with a Jeff Cooper set that I still get compliments on. We've also had repair work (my Grandmother's engagement ring) done there. My husband has found plenty of other goodies for me there over the years. They are always willing to work within our budget and are patient in helping my husband make decisions. I also appreciated the vouchers they gave us with our wedding set.