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  • ***CONS*** * Over 30 minute wait for service at "genius" bar * iphone 5 glass repair machine is BROKEN * Sold me an iphone 4 for $199, but COULD NOT ACTIVATE IT! * "Genius" attempted to activate the new phone for 3 hours to no avail! * "Genius" also "helped" the couple next to me and successfully deleted all of the woman's 3500+ photos, then told her her phone had a virus which was now uploaded to icloud, and for her to not restore her photos. Yes, she was crying * Almost got a parking ticket - thankfully I was just going out to check the meter * Thankfully I brought my spouse with me to watch my phone because you CANNOT LEAVE YOUR IPHONE UNATTENDED! * After 3 hours, we had no more time to waste and had to return to our home 100+ miles away. We left with our phone and a sticker with the Serial No. and MEID No. * When we got home we were able to activate the phone with our service provider within 15 minutes. * We called the apple store to ask for our box, ear buds, charger, etc. and they said the "Genius" bar only does swaps! They DO NOT GIVE YOU EQUIPMENT (box, manual, etc) that goes with that equipment!! * TOTAL WASTE OF TIME!!!!!!
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