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| - UPDATE TO REVIEW: I returned to give this gym another chance, thinking three weeks would have been ample time to clean things off.
Nope.
Since our first visit, the scary water fountain had still not even been wiped off, much less sanitized. The different colors of icky stuff on the mouthpiece had multiplied. (See updated photo.)
While in the restroom, an employee was by the sinks on a personal phone call. When she ended her call, I told her the soap dispenser I tried to use was empty, to which she replied, "Oh, it's okay."
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I then asked if it could be refilled so there could be soap there, to which she replied, "Okay, I'll do that right away."
About an hour later, I returned to wash my hands. That soap dispenser was still empty. (There was soap in another dispenser, though, so I could understand refilling one of them not being a high priority.)
While on my way out, the same employee (who said she would refill the soap dispenser) was at the front counter. I told her the water fountain was really gross on and around the mouthpiece and needed to be cleaned. She replied with - wait for it - "Okay, I'll do that right away."
The track record of cleanliness here is not exactly stellar, so I doubt the water fountain or showers will be clean by the time we're back in the area. I also doubt the soap dispenser will have been refilled. The abysmal sanitation of this PF is unfortunate, since it is in a good location, has good machines and free weights, and pleasant employees. The only aspect this gym lacks is cleanliness, but cleanliness huge.
A PF representative replied to my initial Yelp review on 12/20/17 stating, "we encourage you to reach out directly to the management team with any questions or concerns you have regarding your time on our Planet." I have now done so several times in person and in writing. Who knows how many other gym goers also have. It is now time for staff to step it up so that future reviews and pictures are able to show improvement.
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This place is gross. Besides that, it's a good gym.
There are some positives of this Planet Fitness. The equipment seemed in good repair. Members here wipe equipment after use and there were plenty of paper towel rolls and bottles of cleaner to do so. This Planet Fitness has a hair dryer in the women's locker room, which is nice. There is ample parking and the employees are pleasant, too.
The main negative of this Planet Fitness is the ick factor. Not only is it obviously not cleaned regularly, it does not appear to be cleaned EVER. There was multicolored scuz on and around the water fountain mouthpiece and it had obviously not even been wiped off - much less sanitized - any time in the recent past (see photos). I later mentioned this to an employee who was pushing around a cart with bottles of cleaner. Figuring she was maybe cleaning, I described to her what I saw and asked if there was a rag I could use to clean the water fountain myself. She told me she would take a look at it.
Not only did the employee with the cleaning supply cart never look at the water fountain (despite going around it several times), none of the other four employees did, either. Instead, they all stayed behind the front counter talking with each other and greeting members who came in (which occurred about once every fifteen minutes and could have been handled by a single employee).
Two hours after mentioning the biohazard of a water fountain, it had still not been looked at or cleaned...but the front counter was well weighted down.
The showers (see photos), changing areas, floors, water fountains, counters, and door knobs at this Planet Fitness are petri dishes. A solution to this issue may be to implement a procedure for employees to clean and sanitize throughout their shifts, especially when it is well staffed and not busy.
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