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  • GO ELSEWHERE!!! Norterra Cleaners SHRUNK, TORE and STAINED 12 (yes 12!) silk drapes from pottery barn - total cost over $2,100. I paid $181 to dry clean these drapes in my new home - note that I said dry clean. The tag on all 12 drapes also stipulates Dry Clean Only. They came back one week later stained with rust from the grommets?!?They would NOT give me the drapes and said that they needed to clean them again - they proceeded to clean and re-clean them for the next three weeks. When I got them back they were ALL SHRUNK 7" and TORN from where they tried to rub the stains out. The manager Jay refuses to compensate for the damage or replace them. He admitted they take the liberty to launder (not dry clean) items at their discretion - fully admitting they washed the Dry Clean Only drapes and shrunk them. They wont even give us a refund! They will destroy and ruin your valuables and not bat an eye - just like they did mine.
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