This place is really good! I just went today for dinner. The menu is very extensive and I like how you order with an iPad. A previous hotpot place I went to used pen and paper which was a lot less effective.
I was seated near the kitchen and where they dump the dirty dishes. That didn't bother me, it was the extremely loud crashes of the plates that bothered me. Could the waiters please learn how to treat things gently please haha?
It also confused me how you needed to pay for soup bases. I would understand if a special flavoured soup cost extra, but there is no plain soup that comes with your order.
Finally, they always missed orders. My family ordered a ton of food that never came, and sometimes we were given food we never ordered.
Stick to the meat and vegetables. I ordered 2pc chicken nuggets for fun and they came as shrivelled, nearly BLACK triangles.
Make sure to try the frozen grapes too! Very cold and tasty :)