| rev:text
| - Oh where do I begin...I rented a Dodge Charger from the enterprise location in Chandler, AZ on Monday, November 21st. I realized that the tags on the car were expired from June 2016 on Tuesday when we were packing the car up for our trip to California for Thanksgiving. The location where we originally rented the car was closed to we called corporate customer care and they advised us that we shouldn't have been rented that car in the first place and we should take it to Sky Harbor's Enterprise location immediately on our way out and switch the Dodge Charger for another Dodge Charger. We rented this specific car for multiple reasons and we were told by customer care that we would either get the same exact car or another class above we have rented. We took the car into Sky Harbor and spoke with a gentleman named Kyle. He immediately stated to us that he could not give us the same car or any other car besides a Toyota Corolla. I stated to him that that was not an option and tried to explain our story to him and what the supervisor from Customer Care said to us. He kept on interrupting me and then finally said, "I'm not going to tell you again, for the last time, I cannot give you another Charger or any car in the class above that". I was appalled at the way I was treated and immediately told him that he needs to not talk to a customer like that. He didn't express any empathy or any concern for the troubles we've had to deal with that evening due to Enterprise renting out a vehicle with expired tags. He was extremely rude, and when we requested to speak to a manager or a supervisor he even gave us troubles and wouldn't let us speak to him right away. I eventually walked into the office and spoke to the manager who didn't even express empathy or apologies for what we've been having to deal with. He never even apologized to us about how we were treated by his employee. I cannot believe the level of horrible customer service I have experienced here. We rent a lot of cars from Enterprise and to be treated so horribly? He also tried to tell us that because they are at Sky Harbor, they are separate from Enterprise, as well as telling us that he already had 400 reservations and he couldn't give us any other car. We have already paid for the Dodge Charger originally, we should have been given the opportunity to receive the same car and we didn't. They wouldn't even give us our money compensation for the different between the Dodge Charger and the Toyota Corolla. We ended up being stuck with a Nissan Rogue which is a piece of you know what, and not what we rented in the first place for our Thanksgiving trip. We spoke to Customer Care and they also stated that I would receive a call back from the Regional Manager and that hasn't happened yet, can't say I'm surprised.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)