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  • looking for a certified used Passat I saw one on line and went to check it out. when I got there I saw a possible 3 cars that I was interested in. I looked over them carefully and decided on the one with the least amount of ware and took it for a test drive. while giving it gas there was a hesitation before it kicked into gear. We drove it back to the service department to have them look at it. They were not going to look at it since they were busy but my sales guy went to a manager and he got it looked at. While waiting I was told not to worry, it's under warranty and it would be taken care of no matter what the problem is and I could start the paperwork. I wasn't buying the BS and waited for it to be finished. When it was brought out I was told it had loose connections after being detailed causing the issue. took it for another drive and the same thing happened. I was once aging told by a manger not to worry the warranty is good and all that other BS. I left and didn't return and wouldn't think about coming back. I will say the sale person Yoshua was a pleasure to deal with and I couldn't be happier with the way he handled the situation, always being positive and looking out for my best interest.
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