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  • My experience was sub par for a variety of factors. First, the food. I ordered my usual 10 ounce ribeye medium rare with two salads as my sides minus croutons. The steak was horribly salty to the point that I couldn't finish it. The salad was fresh and crisp. I think they brine their steaks. Everyone else had similar opinions about their food. Secondly, the manager Ron. He comes out to see how we are doing towards the end of our meal, we tell him we're doing fine. Out of nowhere he said a that my partners mother could not expect to have her food prepared her allergen free way had they been busier such as their 7 o'clock rush. We were all stunned. In Rockford Illinois the Texas Roadhouse dotes over my partners mother. They'll come out and make sure she's satisfied and know her by face and name. Lastly, the response from Tom Higgins the Managing Partner for this location. He said that Ron shouldn't have said that Texas Roadhouse wouldn't be able to provide allergen free meals at certain hours and said he'd be happy to prepare her meals anytime, but he reiterated that Ron was inline with his remarks. I don't care for Tom's sorry-not-sorry statement. One good point was our server Max. He was very attentive and read back out orders and came to tell us about allergens. He was awesome and even showed us a picture of his beagle-lab puppy. Thanks, Max. Good servers, okay food, bad managers.
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