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  • Had my taxes done here 2 was ago. First off, the guy handling my return, Richard Burt, was completely clueless on how to do a 1099 for self employment. In fact, another associate had to do 1/2 of my return for him. Took forever! Then I inform him that I want to do the anticipation loan that they offer through Metabank, so I could get some car repairs done. .He tells me it'll take 24hrs to get before I get an email or text about it confirming approval. This was a Friday. Saturday comes.. nothing. Sunday comes..nothing, again! I call the office on Monday around 1pm, and I speak with Richard Gallup, who is some sort of manager/supervisor. He looks at my info, tells me he doesn't see anything regarding the loan with my file. He says my guy is out to lunch and he'll have him call me when he gets in. 2:30 rolls around, and I called again. This time I get Richard Burt on the phone, I remind him who I was, and apparently he's already heard I had called complaining. I'm not so sure this man should be doing people's taxes. First he reminds me, that he told me it would take 24 hrs and asks again, am I sure I haven't received my text or email notification. I assure him that I am quite sure, and remind him that it has been longer than 24hrs. Then he actually admitted that he DID NOT even submit for it, even though we had discussed it, he gave me an Emerald Card, explaining that it will be loaded on to it, and yet still managed not to submit for it! So not only did he NOT put in for my loan, he submitted for my whole return to go to this Emerald Card. This is NOT what I had wanted. I have a bank account, I did not need an alternative way to receive my refund! When I remind him angrily that we had discussed the loan, he acknowledges it. I say, "If we talked about it, and I said that's what I wanted, why wasn't it processed" His answer... "things happen" Really?! Totally unacceptable! I paid $300 to have a professional do my taxes.. certainly that is not what I got! He forgot also, to ask about the child support and alimony I receive, which I have always reported. I should have the fee I paid this joker refunded, due to the shear neglectful preparation of my return. Next year, I'm doing my own taxes. This place is a joke. BEWARE!
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