I received a beautiful ring as a gift from my mother, who found a perfect (and genuine) replica of a ring I loved of my grandmother's on Perry's website. A small pearl came loose and I contacted Eliza from Perry's, who said that I could ship it to her for repair, plus cleaning and return shipping - free of charge! I received my beautiful bauble back a few weeks later, in perfect condition. The customer service is just fantastic!! HIGHLY RECOMMENDED!