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  • This is probably the 3rd time i've been here in the past 2 weeks and even though their food is great, the manager or whoever does scheduling is horrible at what they do. First of all, even during the lunch rush, there's only TWO people working. Literally all three times I have been here, i see only 2 people working, while there's a restaurant full of hungry, hot, and impatient people. I don't know if the owner's just trying to lower his expenses or if he really has no idea that they're losing customers from the lack of staff, but they need to change that asap. Second, I know it's supposed to be a small sandwich shop and all, but whoever did the layout for this store really screwed up. The register is way too close to the front door and sometimes the line is out the door - in the 100+ degree weather. Not smart. Today, I finally got my food after about 35 mins from when I ordered it, even though the cashier told me that it would take 15-20 minutes. A very angry customer asked for his refund after waiting such a long time for his order, and my boyfriend and I were very close to joining him in his complaints. I wouldn't say I wouldn't come again, because i love their Philly Cheese Steaks, but I really do hate their lack of staff.
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