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| - I am so annoyed I have to come home and review this restuarant and if there was an option of 0 stars that would be my rating. We dined here on Friday excited to go to a new fun restuarant and all parties agreed it was "ok" for the price. Beautiful restuarant, ambiance, but service, food needed much work. So....here is the reason for my 1 star. Tonight we took a friend for a birthday dinner, I was the only person in out party that had expierence Hearthstone and I was the one that suggested this restuarant. The service was incepredibly bad, they were out of the crudités which was on the menu so subbed for "everything alacart, which totaled $20.00. The cheese was suppose to be bri and was a mixture of goat cheese and something else and amounted to a teaspoon of cheese. We ordered roasted beets, carpaccio, fries, a ricotta dip that looked and tasted like glue. I recommended the pasta which took about 40 minutes and actually we thought maybe they forgot about the order. We requested a glass of wine and after 20 minutes I went to the reception desk and asked for the manager. I expressed my displeasure and embarrassment for bringing my friends here, he took the wine off (big deal) but never came over to talk with us about the bad service and believe me; you would think after expressing your displeasure things would get better...they got worse. Here is a summary of my back to back dining experiences.
1) bad service
2) very high prices for the quantity/ quality of food
3) after addressing my concerns with the servers and managers...NO ONE really cared!!! They all looked at you like a deer in headlights!!!! Not exaggerating!!!
4) A manager never came over once and said I'm sorry for your bad expierence, what can we do to make this better....hey at least a BJ's they train the managers to "act" like they care!
5) I called when I got home to discuss this with the manager who never came on the phone which left me no other outlet but to write this review.
6) I am not looking for anything "free". If you are going to charge these prices you better have the quality and service to support your restuarant.
7) you have just lost 6 people in 3 days that will never return....Im surprised the Fratitas have you on the property....I know they have higher standards than this!
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