I was concerned about renting with all the bad reviews but have to say I had a positive experience. Everyone was pleasant and working to get ppl in and out. They didn't have what we reserved but gave us a chance to look over what they had that would work and upgraded us with no problem to a much nicer vehicle (reserved a truck got suburban). Yes they will try to up sell you but that is like any company when you rent a vehicle. All in all pleased. Itemized bill with expectations explained etc.