I was strolling around this neighborhood and decided to stop in since I was having problems updating my iphone for several months. I did not have an appointment and that was not an issue. I waited about 10-15 minutes which I passed browsing products at the store. The apple specialist was very knowledgeable and explained what he was doing. He was very attentive, and even helped me get set up with other features on my phone that I had previously ignored. I really felt like a valued customer. Great experience here, and friendly staff!