I was surprised about their customer service, it was actually good. I've had not so good experiences in the past so I was pleasantly surprised to have a good service provider. I had a couple of questions regarding upgrading phone, unlocking phone, and international calling. I left the store will all of my questions answered to my satisfaction.
The waiting time was also reasonable, I barely waited a couple of minutes before somebody came to my help, I had other times in the past were the waiting time exceeded 15min.