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  • We had a horrible experience with the sales department at this dealership. As a couple who has been in the service industry for years, perhaps my standard of customer service is high but we were treated with utter disrespect. We viewed a Sorento online And went to check it out. When we got to the dealership it had been sold and didn't know why it was still online. So we test drove another Sorento and went to discuss options with the sales person. The lot sales person went and got another sales person who was a complete jerk. He treated us so poorly. He said the Sorento we had test drove was a better car. When my fiancĂ© claimed it wasn't, the sales person began arguing with him to try to coerce us into the sale. The arguing only continues when we began trying to talk financials. He was completely rude and I have never been treated so bad. We ended up at Rodeo Kia, had a completely opposite experience and ended up with a wonderful vehicle.
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