Ok they've really improved in just a couple months as far as friendliness and I'm kinda addicted to their mac and cheese now. Cons, prices are still really high for lots of items and what you get, and they haven't fully transitioned to Panera. Their to-go bags all advertise being able to order online through Panera but their site doesn't recognize this location yet. I hope this happens soon because I hate having to explain customized orders over the phone or the wait times when doing so in person. Other than that, their attitude here has shifted a while 180! Food is tasting better and fresher, (Big kudos to Jacob, by far the friendliest most helpful person there, everything he did was with an honest smile) every employee I talked to was telling me that they hoped I have a great rest of the day and it actually felt genuine and not like they are trying to rush you out or saying it because they have to. I left with a smile on my face and in a much better mood because of it. Also I didn't realize that if you register your Panera card you get a month of free drinks, nice perks!