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  • One star, only because I can't give a 'zero' star rating. I worked with ONP for nearly 10 years, with literally NO ISSUES until the last year or so. Something HAS changed with the company. They used to be reliable, deliver on time, good quality, product with ACCOUNTABILITY. None of these things are true anymore. Back in October, I needed booklets for an event, which I had ordered from them for an annual event for several years. Not only were they late, but half the order was printed upside-down, plus i received fewer than I ordered, and half of someone else's order!!! We had no time to have more printed so had to unstaple and restaple the pages in with only hours left before the event. Fool me once. They did give me a refund for the order ONLY after I insisted with several customer service reps. I thought *statistically* this was a fluke and certainly wouldn't happen again. About a month ago, I needed another booklet for my mother in law for a play so I ordered again from ONP. Currently, the booklet is more than a week past the delivery date, and I have talked to 2 customer service people who both seem uninterested, and can offer no explanation other than 'equipment'. The first one said she would send me an update the same day - and did not. The second one said he would send an update in the morning - he did not. Fool me twice, that's on me for trusting this company again. As it's been stated, with a name OVERNIGHT prints, people expect at the VERY LEAST that the order will be ON TIME. I have no idea what happened to ONP that they are no longer able to deliver, and seem to have zero interest in quality control anymore either. They have done themselves a great disservice in disappointing loyal customers, who now know better than to ever order from them again.
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