It's very hard for them to understand what you want in your shawarma. I've been here 3 times and 3 times they messed up my order. The 2 times they did not provide me with hot sauce (in the shawarma or on the side), and the other time they forgot to add a topping I asked for on my shawarma. I don't like how the fact you cannot see what they are adding and not adding onto your food.
Place is always busy, the shawarma was a big on the soggy side (lettuce felt too soggy) but the toppings and meat were fresh other than that. Too bad they don't understand on several occasions and for the watered lettuce, place would be great.