I called a couple of weeks ago to inquired on a rental property that they had listed. The direct selection when you call just kept replaying the same automated message. So I finally press a different option and got a hold of someone. When I talk to that person about the rental property she told me that before I can go take a look at the rental property I must first apply online and pay the application fee; which is non-refundable btw..
I verify with her a few times in clear English "So I need to pay for an application fee on a property that I have not even seen yet; that I don't even know if I want to rent before I can see the property?" And she said yes with no hesitation.
On their site it states that you would pay $20 and can look up to three properties and then get the money back, but the representative had a different story and honestly I've never heard of anyone who would be stupid enough to pay a non-refundable application fee to go look at a property they don't even know they are going to rent.
It is sad how money hungry some of these property management places can be!