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| - Save yourself money and the headache and avoid at all costs. I had an an absolutely terrible and appalling experience with the service department at Rexdale Hyundai and specifically the service manager Jeff Hincks. I had my front passenger window replaced at Rexdale Hyundai in January 2014. I paid approximately $470.08 for the parts, labour and window tint. On October 1st 2014, I tried to open the front passenger window and it completely caved (allegedly fell off the bushings).
I dropped the car off at the Service department that same day (Wednesday October 1st) and Jeff the service manager told me to leave it overnight and that it would available for pick up the next day Thursday October 2nd. At about 2:00pm that Thursday, I called the service department and Jeff told me that they were still waiting for the parts and that he would call me back later that day to advise on when the car would be ready. He never called. I called back that same day at 6:30pm and spoke to the service coordinator and she said someone would call me back and follow up. I never received a call. Friday morning (October 3rd) I called Jeff, and asked him why he never called me and he responded that he forgot to call me. He indicated that they received the wrong parts and that they would be receiving the correct parts at 4:30 but the service department closes at 5:00pm and I would not be able to pick up the car until Saturday (October 4th). That Saturday October 4th, I took the bus to the dealership to pick up the vehicle at 2:00pm in the afternoon and Jeff was there and told me that the car was still not ready as they were troubleshooting the parts. At this point, I was fed up and became irate because he did not call me to tell me this. He offered me a decrepit and filthy rental vehicle which had no gas in it when I took it. He assured me that my car would be ready by Monday end of day. Needless to say, Monday afternoon, Jeff called me to tell me that he could not get the person in to tint the window and that it would not be ready until Tuesday. I finally picked up my car on Tuesday October 7th and was unable to test the window as they advised to not open it for 3-5 days to allow the tint sufficient time to settle. After, 4 days, I opened my window on October 11th and on the very first attempt the window collapsed as it had the first time. I immediately took the car to the dealership and was greeted by Jeff. After back and forth and reassurance that it was a glitch, he took me to the service bay to show me the part. He indicated that the service guys did not include a necessary urethane filling in the newly installed bushing. I specifically said to Jeff, "So you're admitting that you rushed my car back to me after 5 days when you knew it was properly fixed because you had it for five days". His response was, "I'm not going to lie to you, yes that's right" in a very nonchalant manner. The service guys, installed the urethane and I am not waiting a few more days to test out my window. My window has visible scratches, and a screw cap is missing.
This place is a joke, save your time and money and go elsewhere
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