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| - My wife and I went here for happy hour on a Thursday evening and were disappointed with the customer service we received. Let me start with them advertising 1/2 off draught beer and wine by the glass. It began when I ordered a Dogfish 90 Minute IPA which there was clearly a problem with as both the server and bartender were pouring tasters to taste it. Regardless, they served me the beer with zero mention of a problem. After trying the beer I called the server over and reported that it was extremely flat. To which he replied " I was affraid of that. The keg is out of CO2." Okay then, thanks for serving me a flat beer that you tasted and knew was bad!
Alright then, well Ill have the Odell Double black IPA off the menu. "No sir we are out of that beer." Okay, then Ill take the Odell Double Pils. The server disappears and comes back to ask if I want the 12 oz or 17 oz. I reply "well since it is happy hour ill take the one that is on happy hour." To which the server replies "that beer is not on the happy hour menu." Perfect so the Dogfish is bad, the double black IPA is gone and the double pils is not on happy hour. "Il have the the 4Peaks Pumpkin Porter sir." Luckily my beer arrives!
Now ordering appetizers. They are completely out of wings so no parmesan or the other flavor they had. Bummer. Luckily the ribs they had were great! A great cherry cola sauce. Also, the red pepper slider burger with grilled onions was delicious. No complaints with the taste of the food. Just surprised they are completely out of wing which made up 2 of the 8 items on their happy hour menu.
Then, when the check came we were charged full price on the beer to which the server came back and said "that pumpkin porter you ordered was NOT on the happy hour price." Really! I asked 2 times for beers that were on the happy hour price and when you greeted us you mentioned that we were seated in time for happy hour. Also, you guys were out of my first 2 beer selections and had to decline me on another that again wasnt on the happy hour price. Plus the wings we wanted you guys also didn't have. Then we were inadvertently charged non-happy our prices on the ribs that needed to be corrected.
Lastly, as my wife and I were discussing the rather unique (awful) service we received the owner overheard us walking out and asked "Did we have a problem with something??" Really? You are gonna charge after us and ask if there was a problem when we are halfway to our car? After explaining the whole beer fiasco and the confusion they create with "happy hour prices" on select draughts the owner didn't apologize once for anything (lack of advertised druaghts, lack of wings, incorrect charges) and basically sent us on our way. Im still not sure what beers are on Happy Hour prices because the server won't let you know and there is zero clarity in the actual bar. Super disappointing experience.
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