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| - I have watched this salon decline for years. Convenient, and they often, not always, do a good job, I kept coming back. The biggest problem is that they are not staffed for the business they get. The owner, Van, and the techs are now so busy that every appointment is rushed and stressful. A bit over two weeks ago, I went in to replace a set of acrylics. Van took me. She explained initially that she had another appointment that might show up, then proceeded to remove my old nails. This was a really slow process as she was focused on what the other techs were doing, the movement of customers, and the phones most of the time that I was sitting there. Until she, finally, dug too deep and ripped into my natural nail causing blood and trauma. I, actually, paid full price and even tipped her. Stupid. The next day, my finger was infected, swollen, and horribly painful. I had to miss a flight to see my daughter in Texas as I was in urgent care. I have now been on 4 antibiotics a day for almost 10 days. I stopped in to talk to her. Her response? "Oh my gosh. I'm so sorry. What's your number? I'll give you a credit for your next visit." No attempt to reimburse me for medical or anything. Run from this place. Dirty instruments are dangerous. Distracted techs are moreso....
As the photos show, she didn't even do a good job...
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