I tried for 3 months to call and get information on how to cancel this membership. I moved out of state and could not come into the gym in person to cancel. I tried to speak to a manager for several months (always calling during regular business hours) and was told each time they were either in a meeting or not in the building. So, in the meantime I paid over $150 in fees and the yearly renewal fee, all while not even being in the state. FINALLY I saw an email address on this yelp page and the is the only way I was able to reach someone who could actually help. This gym essentially robbed me for months. And I was told there is absolutely no way to refund me any of the money I paid because I didn't contact sooner...umm ok NOT my fault it took several months to REACH someone that could help. Stay FAR away from here if you want an easy, stress free cancellation process.