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| - I hired 24/7 to install an entertainment system in my Chandler, AZ home consisting of Denon receiver, Apple TV, BluRay, DirectTV, dual zone entertainment zone, Smart TV, extended Internet, and universal remote with RF capability. I designed the cabinets for the components with input from 24/7 and 24/7 selected the equipment to fit it. When installed the components fit very snugly in the cabinets, making it nearly impossible to work on it, change cables or do any type of maintenance. Most of the cables they used were no longer than 3m. Any time you move a component, a cable comes loose. Recently our zone 2 Apple TV stopped working. We called 24/7 with a list of items that we had questions about. We made an appointment so I could be present when the tech arrived. Much to my wife's surprise the tech showed up over an hour early, making it impossible for me to be there for the meeting. Luckily I had left the list at the house. At the end of the day the tech did not address all of the items on my list, spoke about things that he knew my wife would not know about and they charged $155 to take a look. Part of their recommendation was to replace our Apple TV because the digital optical cable had broken off inside the Apple TV and the Apple TV needed to be replaced. The reason it broke off is because the cable was cheap and way too short. The tech did not have a replacement cable on his truck. He recommended that we have them re-wire the entire system at $155 per hour when we had them back to replace the Apple TV and related cable because all of the cables were too short!!!!! One of the items on my list that they did not address was a delay in the RF remote from the time you push buttons on the remote until the components respond. I called the office and spoke with Tiana later that day when I got home and my wife explained what happened. Tiana proceeded to tell me that we would have to pay another $99 or so (on top of the $155 that we had already paid) to have a different tech come out to re-program our remote! She said that remotes are like computers and have to be "refreshed" every couple of years at $99 a pop. Needless to say I passed on her recommendation. After the tech left my wife unplugged the Apple TV and removed the broken digital optical cable. She took pliers and pulled the broken piece out - something the tech never tried to do. It took her 10 seconds. Because the tech did not have a cable on his truck I purchased a new 6m replacement digital optical cable online. I plugged it into my existing and, according to 24/7, no longer usable Apple TV, and everything works fine. No new Apple TV was needed and the zone 2 sound is back. Further, the remote did not need to be "refreshed" for $99 as Tiana told me. We merely open the cabinet doors when watching TV and the remote works just fine and with no delay. If anything, the RF box needs to be replaced. It is extremely frustrating to rely on "professionals" to assist with things like this, only to have them try to charge you for things you don't need. BEWARE of 24/7!
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