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  • I had a hot water heater break down in 11/16. When I called, they scheduled a replacement time in 2 days. The manager called me back and walked me through the options. I was interested in a hybrid water heater and he again discussed the advantages and disadvantages between the different brands. I chose AO Smith and was scheduled for installation 2-3 days later. Lonnie was my plumber and was in the process of installing the water heater when I arrived that afternoon. Unfortunately, the prior water heater was on a raised platform in the garage and did not provide sufficient clearance for the new water heater (the manager was adamant that the clearance had to be as specified for this appliance and would not allow any shortcuts). Lonnie told me I would need to demolish the platform so that he could install the water heater. It was now mid-afternoon on a Friday and he had several other service calls to make that afternoon, but he told me to go get some equipment to demolish the water heater, obtain some other plumbing parts, and he would wait. Before I could return, he had already taken care of the demolition and almost had completed the installation. He could have left and come back for overtime work on Saturday. The work was professionally done. The water heater works great. The service, particularly by Lonnie, was above and beyond. I would certainly recommend them. I plan o use them for future plumbing work.
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