When they tell you it's going to be 5 minutes for a pizza, expect to wait 45-50 minutes.
The annoying part is they didn't acknowledge giving everyone their order before ours... Because we had to remind them that we were still waiting. They asked our name and our full order again, likkkkeeeeeeee did you think I was sitting here for fun?
If something is taking longer, tell the customer instead of pretending we don't exist. And please know their order when they ask on the status!! We see you're busy but it's ridiculous that we wait an almost an hour for pizza you claim to be "hot and ready."