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http://www.openvoc.eu/poi#funnyReviews
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  • After going to Dolce for several years, receiving services ranging from waxes, massages and hair. I feel it is appropriate to rate my experiences both good and bad. I have come to realize there is a universal opinion about the associates at the front desk; the majority of which are snark and incredibly entitled (just imagine a 15-year-old from Scottsdale). There have been many times when I have entered the building and received the "up-down" before the door has even closed; ALWAYS a bad start to a "relaxing" appointment. If I were to recommend any service to someone trying Dolce for the first time, I would suggest going solely for waxing or massages; coincidentally, the waxes and massages are ridiculously overpriced. SO, if you have a gift card or Hunies, I would suggest said services. I believe today will be my last trip to Dolce for a number of reasons. Upon entering the building I received judgmental looks by staff while being checked in. I received a cut and style from an incredibly sweet stylist (who I am choosing not to disclose). I was trying to transform my grown-out asymmetrical bob into an inverted bob, clearly there was some miscommunication (despite several photos provided) and when I got home to style my hair "my way" I notices two chunks of hair much longer than the rest (photos attached). Obviously this was frustrating, but certainly not the end of the world. I called Dolce to ask them to fix their mistake and ended the call feeling like they were doing me a favor (literally telling me if I wanted a higher level to fix it I would have to pay MORE for this "complementary" cut). Thankfully I returned to Dolce and the style was corrected by a stylist who is obviously much more comfortable with shorter cuts. Loooong story short: There is a reason why their hair services are so inexpensive and discounted; I suggest spending the big bucks and going to Toni and Guy. I have heard and read many, many complaints about Dolce Salon and Spa. I believe there is a lot of talent in that company, but the company itself is weighing that talent down. Some advice to the seemingly non-receptive owner: rebrand, rebrand, rebrand. It is a good time to be a small business owner. The key is to appeal to the consumer; plus your reputation in Chandler is shot.
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