As a customer I have not been disappointed. As a consigner it's a totally different story. This place is grossly disorganized in their business practices. I sell through a number of different venues so I thought this would be a good place to bring my kitchen items. I was told that items are kept for a specific period of time and if they don't sell they are donated. The consigner has the option to pick up their unsold items by a certain date. When I brought in my items to sell I asked exactly what date I should return to retrieve my unsold items. When that day approached I came by. Some of my items were there, but some, I was told, had already been donated. WTF? I was told that those items had timed out. WRONG. All of the items that were being picked up had all been brought in on the same day and expired the same day. I had specifically asked what date I should come by for my items. I arrived early on that day. Some things were there. Some weren't. Even though I had called in and shown up on every date that I was told, my items still were supposedly donated without my knowledge or permission.
If I were to give this place some solid advice, it would be to have an employee meeting and get your facts straight. Get organized and put some policies into place. Number 1 - CALL or EMAIL your consigners before their items expire so they can pick them up. Number 2 - Give your consigners a printed list of what items they had, what sold and what didn't, as well as how much money they earned. I don't even have a record of what my items sold for and how much I made from them.
As someone who does a LOT of selling I always put people first and that is accomplished by being ORGANIZED and COMMUNICATING so that everyone involved knows what proper protocol is.
I feel utterly ripped off and disrespected.