After meeting Tyler, I felt very confident that his company would do a great job on our Arizona yard. My family and I are new to the area and wanted to hire a professional to care for our lawn. After Tyler handled the first couple appointments, a younger assistant started handling my property by himself. He sprayed our front ground covering with pesticides that caused the plant to begin to die. One could see exactly where the spray occurred and then the brown starting to emerge from that spot as the poison spread throughout the covering. He did this on our center island and on the entire covering on the right side of the house.
I contacted Tyler to let him know what happened and he felt it would recover. The center island looked so bad because the entire covering had died, was beginning to grow mold underneath and was not as large as the right side so I decided to just take it out and cover the area with rocks and a new cactus. I sent Tyler pictures and asked that we not be charged for that month's services as our one ground covering had completely died and the right side was on its way. He agreed and, once again, said that if I left it alone, it would come back. I decided to leave the right side alone and give it a chance. There were still a few green buds so maybe? It didn't and I need to rip the entire right side up.
Tyler contacted me saying that I still owed him $55 of the $110 of the months payment. I told him that we had agreed not to charge me that month as his assistant killed a significant amount of my landscaping. I sent pictures and he refused to budge. I reminded him that I am going to have to buy more plants, more rocks, and tear it all up. He still responded with
"....please pay for the one service that is owed to our company.
Thank you,
Tyler Foutz
President"
My husband and I decided to just give him his money and walk away. It's not worth arguing over $55 but I am disappointed that there was never even an apology. Somehow, pesticides killing lawn is my fault. Oh well. Enclosing before and after pictures.