I had no idea this place was actually a chain restaurant, you can't really tell since the store is really inviting and homey, and the employees are super friendly and approachable. My favorite so far is the cold Turkey Pesto on the grainiest bread I could order (forget what the bread was called). The balsamic vinegar dressing was just enough to not make the sandwich soggy. It wasn't too heavy for lunch and I saved the other half of my sandwich for a later afternoon snack. They do have a loyalty program, but no physical card. Just give your name to the cashier and they can look you up. My husband thought the cinnamon twist was a bit too sweet, so I'd opt for the Monkey Bread (which they use to make the cinnamon twist). I didn't care too much for the scone, but the oatmeal chocolate chip cookies will keep me coming back.