We used them a few times for day camp. Finally after all the lies I had to just say no more. They made me feel like I was crazy! I paid an additional fee for agility time. Remember they have cameras in their facility so why they would not do something and say they did is beyond me. I would watch my dog the ENTIRE DAY via webcam and not once was she ever taken upstairs for this additional service. I would call and ask when she would be going and they would tell she already went. WHAT?!
They even went so far to tell me that my dog loved day camp so much she was even playing in the water bowl. My dog has NEVER done that. Another selling point they mentioned was that the dogs are never left unattended and while they are playing in their fenced in area an attendant was also there playing along with them. In an 8 hour period an attendant went in their once to play with the dogs.
Again I reiterate they have webcams. It is just bold and crass to lie when you have owners watching.