| rev:text
| - I have just sent this to customer service after, yet again, being blanked in the store:
To whom it may, and should, concern,
Please justify to me why I have just spent the last 45 minutes queuing up at the deli counter at your Queen Street 'store' - 585 Queen Street West, Toronto, ON M5V 2B7
416-703-3419 - for the daily meal deal only to be told that they have 'run out' and that there was no timescale for resupply. The person relaying this was lazy, feckless and had all the customer service skills of an aphid.
Now, bearing in mind that I was at the front of a very very long lunchtime rush queue, I thought that the voicing of my disappointment and concern was more than necessary (again 45 unacceptable minutes we were all waiting) and would best be addressed to a senior staff member or, (if they actually exist, I have never seen one), a store manager.
I was met with a blank expression and told that 'I dont know what or who that is buddy, its not my problem ok?'
I am a rather calm guy and have given money to said store since its opening last year, do you really believe that the above is a good way to treat your customer base and lead to return purchasing? Because the last year would most certainly indicate that to be the case.
If you are going to put on offers that create a large demand, then it might, just might, be a good idea to make sure there is a system for supplying that demand, not a couple of stoned space cadets working behind a counter and using a shrug of the shoulders at the first given sign of concern or complaint, it is completely unacceptable and I voiced this, with echoed applause, with the rest of the people in the queue and there was a communal agreement that our custom will be taken elsewhere due to these school boy errors you seem happy to display.
And in a new store with a reputation to garner? Tsk tsk Loblaws, you need to go back to school indeed and get a refresher in how to appease your customers.
An absolutely sickening show in how to turn away business on a mass scale has taken place today, will you do anything to correct it on any scale? I doubt it, not if the last year, topped by todays debacle is anything to go by.
I seriously doubt that this page is even governed, let alone read by anyone who takes any form of action to correct, tsk tsk again Loblaws.
You are an utter disgrace to the food retail space and I only hope there is an improvement immediately, if not sooner, to correct this ongoing disgrace.
I dont expect to get a reply but if I do please justify how this is considered acceptable and indicate any measures to correct.
Regards
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