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  • Rude. Rude. Rude. Went to visit my mother with my kids, because she wanted to see them. No biggie. Apparently kids under 12 aren't allowed during flu season (yet I walked right by reception without being told and several staff members and there are literally no signs saying so), but fine. The 4 people who told me that in under a minute were nice about it. It got irritating to be hounded, since I was in the process of moving my mom's things to a different room, and then planned on leaving, but fine. As I'm walking out the door to that area, some psycho in a lab coat starts yelling at me to leave or she's calling security. Keep in mind, this happened AS I WAS LEAVING! I pointed out that SHE stopped me as I was walking out the door. She continued to threaten me, so I asked her name and her managers name. She literally hid her name tag behind her clip board, refused to tell me, and said "I have no manager". Guess what people! I found the owner of Banner Desert! And apparently she works menial jobs on the 4th floor! I've filed a complaint to which I'm expecting a follow up tomorrow, which I expect will include me assisting in pointing out the employee and her receiving swift punishment. Kids aren't allowed? Fine. Put up signs. Have reception stop people they notice. Be nice about it. The way that woman responded was an excessive power trip and she should not be working with or near any people!
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